Terms and Conditions

To reserve your appointment, please call 613.233.3838.
We require a valid credit card at the time of booking. Please arrive 10 minutes prior to your appointment to prepare for your Vivianna Day Spa experience. We do not book appointments by email.

Robes and slippers will be provided for your comfort and a change closet for your clothes. Please do not bring valuables, as Vivianna Day Spa is not responsible for any missing items.

We appreciate that sometimes you may need to change your appointment. We ask that you give us 24 hours notice for a single treatment and 48 hours for multiple treatments or packages and 1 week notice for groups of three or more so that someone else may visit. If less notice is given, a fee equal to 50% of the cost of the service booked, will be charged. If no notice is given the full fee will be charged or the gift certificate will be considered as redeemed. Cancellations must be received during regular business hours. We do not accept cancellations by email.

At Vivianna Day Spa we strive to provide a relaxing and soothing experience from the moment you arrive until you leave. Please help us preserve a tranquil environment by refraining from using your cell phone.

Gratuities are not included in the service price listed. Gratuities are at your discretion and are very much appreciated.

expired gift certificates
Our gift cetrificates have a one year expiration date. If you would like to use a gift certificate which has past its expiration date, you may do so. However if a new price list has come into effect since the gift certificate was purchased there will be a surcharge equivalent to the change in the cost of the service.

If you are running late, we may not be able to perform your full treatment, however, you will be charged the full fee.

We do not offer cash refunds on gift certificates. However, they may be redeemed for alternative services of equivalent value.